Supporting guests and colleagues
This one-hour course considers two parts of hospitality work: welcoming neurodivergent guests and supporting neurodivergent team members. For customer service, the syllabus covers different communication needs, adapting service and creating sensory-friendly environments. The workplace topics include supporting colleagues, reasonable adjustments and an inclusive team culture.
Restaurant managers, hotel staff, bar teams and front-of-house supervisors are the intended audience. The focus is how communication and working practices relate to a hospitality setting.
Where this fits within team training
Hospitality customer service provides a wider grounding in listening, guest expectations and communication. Equality and Diversity covers broader workplace equality and inclusion topics. This course adds a focused look at neurodiversity across both the guest experience and the team behind it.
