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£35 gives one person 12 months of access to 130+ courses, all included in one price. Longer access terms are available on the pricing page. Every plan has the same course selection; only the access length changes. Check each item page for availability, assessment and certificate details. Each learner needs their own account and email address.

Choose an access plan on the pricing page, then pay through Stripe. After payment, use the account setup option on your confirmation page. Set up your individual account with the same email address used for payment. The training platform emails your login details after registration. For team orders, contact us to arrange separate learner accounts.

No. Choose 12, 24 or 36 months and pay once for the full term. Current full-term prices per person are 12 months for £35; 24 months for £59; 36 months for £79, including VAT. There are no monthly payments or automatic renewal. Pay by card through Stripe; checkout shows any other payment methods available for your order.

Access starts after account setup. After registering, use the login details emailed by the training platform. For a team order, email the learner names and individual email addresses to workwithus@chefsbay.co.uk so we can help arrange access. Keep the payment confirmation link private.

Email workwithus@chefsbay.co.uk within 14 days of purchase for a full refund of the amount paid for any licence on which no certificate has been downloaded. Refunds go back to the card used for payment.

Food safety, health and safety, workplace skills and care training. Every plan includes 130+ courses, with options for hospitality, food manufacturing and other workplaces. The plans differ by access length. The catalogue labels assessment, template and archived entries separately. Read each item page for its availability and certificate details.

Study time varies by course. You can work at your own pace and return during your access period. Examples from the course listings are Personal Hygiene and Presentation: 15 mins; Food Hygiene and Safety Level 2 for Catering: 4-5 hours; Food Safety Level 3 for Supervisors: 3-5 hours. Read the individual course page for its published study time and content.

Read the audience and content on the course page before choosing. The library includes introductory topics and courses aimed at supervisors and managers. Choose the course that matches your experience and role, and check any specific training requirement with your employer.

Read the course page for its certificate details. Where a completion certificate is available, it names you and the course and can be downloaded after passing the assessment. CPD accreditation applies where stated on the course page. These courses do not award regulated qualifications. Check with your employer if a role requires a particular award, practical assessment or other training.

For courses included in your licence, you can retake the assessment during your access period without a separate retake fee. Review the course material, then try again. Read the course page for certificate details.

Yes. Each person needs their own licence, account and email address. Choose 12, 24 or 36 months for 3 to 50 licences in the online team form. Discounts are 5% from 3 licences; 10% from 5 licences; 15% from 10 licences; 20% from 20 licences. The highest eligible discount applies to the whole order. Review the total at checkout, then contact us after purchase to arrange the individual learner accounts.

Stripe emails your payment receipt after purchase. Email workwithus@chefsbay.co.uk before ordering to discuss invoice details or procurement requirements.

No. There is no manager dashboard, shared progress view or team reporting. Each learner uses their own account. For certificated courses, ask staff to download their certificates and send them to you. Maintain your training records separately.

Yes. You can study online on a phone, tablet or computer. Sign in to your learner account on the device you are using.

Use an up-to-date web browser and an internet connection. Contact workwithus@chefsbay.co.uk if you have trouble accessing your account or opening a course.

The courses are studied online. Where a course provides a completion certificate, you can download it after passing the assessment.

Your licence covers the 12, 24 or 36-month option you choose, starting after account setup. Each plan is paid once with no automatic renewal. Keep your downloaded certificates and check with your employer when refresher training is needed. Contact us when you need a new licence or help with access.

Chefs Bay Academy is operated by Chefs Bay Hospitality Limited, company number 13588811. Chefs Bay also provides hospitality staffing services.

Chefs Bay provides hospitality staffing services through its main website. Training purchases and staffing enquiries are handled separately.

Email workwithus@chefsbay.co.uk or call 0151 440 2249 with questions about courses, payments or learner access.