Hospitality

Ask for Angela awareness Online Course

Course Published 20 minutes CPD Accredited

This course is included in every individual access plan, alongside all 130+ courses. Choose 12, 24 or 36 months for one person. One payment, VAT included, no automatic renewal.

Illustrative workplace conversation
Illustrative workplace context. The course outline is listed below.

Course overview

Learn how the Ask for Angela initiative helps protect customers from uncomfortable or threatening situations in licensed venues. Covers how to implement the scheme in your venue, how to respond discreetly when a customer asks for Angela, and your responsibilities for safeguarding guests.

Ask for Angela awareness at a glance

Ask for Angela awareness is a CPD accredited online course from Chefs Bay Academy, taking 20 minutes to complete. The certificate is ready to download as soon as you pass.

Entry typeCourse
Provider statusPublished
Duration20 minutes, self-paced
CertificateCPD Accredited, download after passing
Study and retakesAny device, unlimited retakes within your chosen access period.

Not sure which course you need? Use the course finder. Browse the catalogue, which lists 133 courses alongside separately labelled resources and archived entries.

Chefs Bay Academy is run by Chefs Bay Hospitality Limited (Company No. 13588811), a UK hospitality and care staffing agency based in Merseyside. This course is included in the training bundle, with 12, 24 or 36 months of access for one person. Certificate information is listed for this course above.

What you will learn

  1. What Is the Ask for Angela Initiative
  2. Recognising When a Customer May Need Help
  3. Responding Discreetly and Safely
  4. Implementing Ask for Angela in Your Venue
  5. Staff Communication and Teamwork
  6. Reporting Incidents and Follow-Up Procedures

Who needs this course

Bar staff, door supervisors, pub and club managers, hotel receptionists, restaurant staff, and anyone working in a licensed venue who has a duty of care to protect customers.

About this course

Understanding a request for help

This 20-minute course connects the Ask for Angela initiative with the work of a venue team. It covers recognising when a customer may need help, responding discreetly, and communicating with colleagues. Bar staff, door supervisors and hotel receptionists are all included in the course’s intended audience.

The syllabus also addresses implementing the initiative within a venue, recording incidents and following them up. That makes the course relevant to managers planning staff awareness as well as the people who may receive a request directly.

Drink Spiking Awareness examines suspected spiking, venue prevention and reporting. For the wider communication skills used when a guest is distressed or dissatisfied, Customer Service covers listening and handling difficult situations. Each course has its own focus within a venue team’s training.

Your certificate

Pass the assessment and your certificate is ready to download as a PDF the same day, with your name and the course title on it. Print it, email it to a manager, or attach it to a CV.

  • PDF download, same day you pass
  • CPD accredited by The CPD Certification Service
  • Retake the assessment as often as you need within your access period

These are training courses, not Ofqual-regulated qualifications. Read how our accreditation works.

Certificate of achievement

Your name

has successfully completed

Ask for Angela Awareness

Chefs Bay Academychefsbayacademy.co.uk CPD Certified, The CPD Certification Service Issue dateThe day you pass
Your certificate, as a PDF, the same day you pass. Sample layout, your name and course are printed on it.

After you choose your access

  1. Choose your access

    Choose 12, 24 or 36 months. All 130+ courses are included for one person, with one payment and VAT included.

  2. Set up your account

    After payment, the confirmation page provides your setup step. The training platform emails your login details after registration. Access starts after account setup.

  3. Complete your courses

    Work at your own pace on any device. You can pause and return within your chosen access period.

  4. Download your certificate

    Pass the end-of-course assessment, then download your course completion certificate.

Buying for a team? Each learner needs their own account and email address. See team pricing, or email workwithus@chefsbay.co.uk for help arranging learner access.

Compare these course outlines to find the learning that fits your role.

Hospitality Course

Drink Spiking Awareness

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30 mins View course
Hospitality Course

COSHH Awareness for Hospitality

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1 hour View course
Hospitality Course

Customer Service

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1-2 hours View course
Hospitality Course

Festive Toolbox: Looking After Your Customers

Published

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130+ courses. One price.

Ask for Angela Awareness is included in every Chefs Bay Academy plan, alongside the rest of the training bundle. Choose 12, 24 or 36 months of access for one person. Pay once, with no automatic renewal.

Compare access plans

14-day money-back guarantee

Email workwithus@chefsbay.co.uk within 14 days of purchase for a full refund, as long as you have not downloaded a certificate.

From £35 for 12 monthsPer person · Best value: 36 months · £79 paid once · £26.33 per year equivalent · Save £26 over 36 months

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