Coffee preparation for hospitality staff
This introduction has a listed study time of 10 minutes and is for people who prepare coffee as part of a cafe, restaurant, bar or hotel breakfast service. Espresso extraction and milk steaming are central topics, alongside coffee beans, equipment care and the preparation of popular espresso-based drinks.
The course also introduces latte art and coffee presentation, then considers service during busy periods. That combination gives staff a starting point in both drink preparation and the organisation of coffee service.
Staff answering questions about ingredients can add food allergen training, which covers allergen communication and labelling. For listening to guests and handling service problems, hospitality customer service provides a separate course in guest communication.