How does the course approach cultural awareness?
This 45-minute course covers cultural diversity, recognising stereotypes and communicating across cultures. Customer interactions are a named part of the syllabus, alongside creating a welcoming environment for colleagues. The intended audience includes staff, managers and people who work directly with customers.
The course considers cultural sensitivity in customer interactions as well as working relationships within a team. Recognising assumptions and communicating respectfully run through these topics.
For the wider workplace-equality topic, see equality and diversity. The workplace communication skills course adds general listening, writing and speaking skills that sit alongside this more specific cross-cultural subject.
