Which communication skills are covered?
The syllabus brings together active listening, clear written communication and confident speaking. It also covers non-verbal communication and adapting your style to the situation. The course considers meetings, presentations and everyday workplace messages.
This is an introduction for staff who want a grounding across those different forms of communication. The modules cover professional writing as well as conversations, so the scope is wider than presentation skills alone.
Where does it fit alongside other courses?
Office workers, managers and team leaders are among the intended learners. For guest-facing communication, the hospitality customer service course adds customer expectations and complaint handling. New supervisors can continue with introductory leadership, which covers communicating with a team alongside motivation and delegation.
