Workplace

Sales objection handling Online Course

Course Published 20 mins CPD Accredited

This course is included in every individual access plan, alongside all 130+ courses. Choose 12, 24 or 36 months for one person. One payment, VAT included, no automatic renewal.

Illustrative workplace conversation
Illustrative workplace context. The course outline is listed below.

Course overview

Learn proven techniques for overcoming common sales objections with confidence, turning hesitations into opportunities to close. This CPD-accredited course covers practical frameworks for responding to price, timing, and competitor objections in any sales setting.

Sales objection handling at a glance

Sales objection handling is a CPD accredited online course from Chefs Bay Academy, taking 20 mins to complete. The certificate is ready to download as soon as you pass.

Entry typeCourse
Provider statusPublished
Duration20 mins, self-paced
CertificateCPD Accredited, download after passing
Study and retakesAny device, unlimited retakes within your chosen access period.

Not sure which course you need? Use the course finder. Browse the catalogue, which lists 133 courses alongside separately labelled resources and archived entries.

Chefs Bay Academy is run by Chefs Bay Hospitality Limited (Company No. 13588811), a UK hospitality and care staffing agency based in Merseyside. This course is included in the training bundle, with 12, 24 or 36 months of access for one person. Certificate information is listed for this course above.

What you will learn

  1. Understanding Why Customers Object
  2. Common Types of Sales Objections
  3. The LAER Framework for Handling Objections
  4. Responding to Price and Budget Concerns
  5. Turning Objections into Closing Opportunities
  6. Practising Confident Objection Handling

Who needs this course

Ideal for sales professionals, account managers, customer-facing staff, and team leaders who want to improve their ability to handle objections and close deals more effectively.

About this course

What kinds of sales objections are covered?

This 20-minute course looks at why customers object and common types of sales objections. Price and budget concerns have a dedicated module; timing and competitor objections are also covered. The LAER framework is included in the syllabus.

The course is intended for sales professionals, account managers and customer-facing staff. Its focus is the sales conversation and responding to concerns about a proposed purchase.

Choosing the course that fits the interaction

For restaurant and bar recommendations, suggestive selling covers hospitality-specific upselling. For complaints or difficult interactions with the public, choose dealing with difficult customers. The workplace communication skills course provides a broader foundation in listening, speaking and writing.

Your certificate

Pass the assessment and your certificate is ready to download as a PDF the same day, with your name and the course title on it. Print it, email it to a manager, or attach it to a CV.

  • PDF download, same day you pass
  • CPD accredited by The CPD Certification Service
  • Retake the assessment as often as you need within your access period

These are training courses, not Ofqual-regulated qualifications. Read how our accreditation works.

Certificate of achievement

Your name

has successfully completed

Sales: Handling Objections

Chefs Bay Academychefsbayacademy.co.uk CPD Certified, The CPD Certification Service Issue dateThe day you pass
Your certificate, as a PDF, the same day you pass. Sample layout, your name and course are printed on it.

After you choose your access

  1. Choose your access

    Choose 12, 24 or 36 months. All 130+ courses are included for one person, with one payment and VAT included.

  2. Set up your account

    After payment, the confirmation page provides your setup step. The training platform emails your login details after registration. Access starts after account setup.

  3. Complete your courses

    Work at your own pace on any device. You can pause and return within your chosen access period.

  4. Download your certificate

    Pass the end-of-course assessment, then download your course completion certificate.

Buying for a team? Each learner needs their own account and email address. See team pricing, or email workwithus@chefsbay.co.uk for help arranging learner access.

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130+ courses. One price.

Sales: Handling Objections is included in every Chefs Bay Academy plan, alongside the rest of the training bundle. Choose 12, 24 or 36 months of access for one person. Pay once, with no automatic renewal.

Compare access plans

14-day money-back guarantee

Email workwithus@chefsbay.co.uk within 14 days of purchase for a full refund, as long as you have not downloaded a certificate.

From £35 for 12 monthsPer person · Best value: 36 months · £79 paid once · £26.33 per year equivalent · Save £26 over 36 months

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