Customer Service Online Course
Develop key customer service skills for hospitality settings, covering communication techniques, complaint handling, and delivering memorable guest experiences. Learn how to exceed expectations, handle difficult situations with professionalism, and build lasting customer loyalty.
What You'll Learn
- Understanding Customer Expectations in Hospitality
- Effective Communication and Active Listening
- Building Rapport with Guests
- Handling Complaints and Difficult Situations
- Going Above and Beyond: Exceeding Expectations
- Telephone and Digital Communication Skills
- Measuring and Improving Customer Satisfaction
Who Needs This Course
Restaurant servers, hotel receptionists, bar staff, front-of-house managers, and anyone in a guest-facing hospitality role who wants to deliver outstanding customer service.
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